Terms and Conditions

World of Illumination Policies, Terms & Conditions
October 2, 2022

Conditions of Sale

All sales are final and all tickets are non-refundable. Prices and policies are subject to change. Tickets are transferable but cannot be resold. You assume all risk and danger incidental to the World of Illumination experience. No alcohol, drugs, weapons, food, or glass containers allowed. Recording devices, still cameras, and video cameras are permitted. You hereby consent to the use of your image or likeness incidental to any display, transmission, or reproduction of the event. Guest agrees to remain within their vehicle at all times during the World of Illumination experience. Guest assumes any damage to World of Illumination property caused by guest’s negligent and/or reckless conduct, including negligent or reckless operation of guest’s vehicle. Management reserves the right to refuse admission or eject any person whose conduct is deemed by management to be disorderly or who fails to comply with the terms and conditions herein. World of Illumination will not be responsible for damaged, lost, or stolen personal items. Guest assumes all responsibility for personal items, including but not limited to cameras, clothing, jewelry, electronic devices, purses, wallets, and all other personal items.

Ticket Rescheduling

All sales are final and non-refundable.  Because World of Illumination operates like a concert or other live event, we are unable to fill spots if you do not utilize your ticket.  This is, in part, a result of our experience-friendly decision to discontinue drive-up sales and only allow pre-purchased ticket holders to enter our show.  This ensures that you and others in your community are able to enjoy the show in a timely, orderly, and pleasant fashion.  

If you are unable to attend a show at one of our Theme Parks due to an unavoidable issue, World of Illumination will offer a one-time rebooking opportunity, no less than 72 hours prior to your scheduled time and date, for a date and time equivalent in value to and in the same season as the ticket you originally purchased. Rebooking requests made within 72 hours of the reserved date/time will not be rescheduled.

Weather Policy

In the unlikely event of a severe weather event or Act of God that may inhibit operation of the World of Illumination Experience, guests will be provided a replacement ticket for another date and time during the same operating season, subject to availability, or a replacement ticket for the following operating season.

Prices/Rates/Availability/Amending Departure Times

Rates, times and schedules are subject to change by management’s discretion, and management reserves the right to modify or amend your tour time on a given date based on operational requirements, or maintenance issues. Management will do everything in their power to advise our guests ahead of time of any tour time adjustments that may be required.


Strobe lighting effects will be used. Visitors that may suffer from epilepsy & other visual light stimulation effects are advised not to enter. If you choose to enter you are doing so at your own risk, World of Illumination and its affiliates are not responsible for any related injury or death.


Commercial grade snow machines will be utilized during the show to simulate real snow, disbursing a water-based formula that is safe, non-toxic, and 100% biodegradable. This snow can leave behind a small amount of residue on your vehicle. By entering the show, you agree that World of Illumination and its affiliates are not responsible for any damage to or residue on your vehicle as a result of the liquid snow formula.

Show Rules

You are solely responsible for the operation of your car. Maintain a safe distance from the vehicle in front of you. Do not stop or exit your vehicle at any time for any reason.
Should an emergency arise, our employees will direct you to the emergency exit lane.
The driver of any vehicle must not use a phone, take pictures, or video while driving.
Drive only on designated pathways.

Photo Release

I grant to World of Illumination, its representatives and employees the right to take photographs of me, my children, and my property in connection with the above identified subject. I authorize World of Illumination, its assigns and transferees to copyright, use and publish the same in print and/or electronically. I agree that World of Illumination may use such photographs of me, my children, and my property with or without my name and for any lawful purpose, including for example such purposes as publicity, illustration, advertising, and Web content and without compensation.

COVID-19 Warning

World of Illumination has implemented enhanced health and safety measures to protect you, other guests, and World of Illumination’s employees and trusted partners. By purchasing a ticket and attending one of our Theme Parks, you agree to follow all posted instructions, including but not limited to wearing a mask when interacting with external parties, including all World of Illumination staff.

Though our Theme Parks have been structured to remain as touchless as possible and to reduce interactions, inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable.

By visiting World of Illumination’s Theme Parks, you voluntarily assume all risks related to exposure to COVID-19.